Archive for the ‘call center technology’ Category

ChatBadge helps Internet Retailers beat the UK credit crunch with double whammy

Tuesday, August 25th, 2009

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ChatBadge was launched during the credit crunch and is enjoying exponential sales growth. The UK government is now predicting the economy will continue to decline in 2009 and might recover in 2010. Andrew Gill, Director, said “ChatBadge has bucked the trend. This is a great time to launch new software products but only into the right markets.  We are very successful with Customer Support Software targeted at Internet Retailers of high value items”.

ChatBadge is focussed on helping Internet Retailers increase sales and improve customer service. “This is a very compelling proposition for Internet Retailers who can benefit from significant ROI. ChatBadge will help engage with new customers and attract new sales even in the worst recession since the 1930’s. Given the right customer service software, all internet retailers can increase sales and improve customer satisfaction. ChatBadge provides a unique double whammy - increased sales and reduced costs. This is the ideal time to start using ChatBadge because we are in Beta stage and offer the beta tool for free.” said Andrew Gill.

Generation Y prefer Live Chat over any other call center technology

Friday, August 7th, 2009

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A new survey reveals that more than 20% of 18-24 year olds would choose live chat with an expert if they had a query with an online transaction.

Matthew Haines from nGernea said: “It’s clear from the research that the customer service landscape is changing. Online channels such as email, web self-service and live chats are quickly overtaking phone as the preferred contact method for UK consumers.”

Waiting for a reply to emails also annoyed one-third of the sample. Businesses are warned that customers’ biggest frustration with online customer service is being kept on hold by the call centre, with 66% saying this is a big turn off.

Andrew Gill, Director, ChatBadge.com said “this survey confirms our qualitative research into the preferences of young consumers in the UK and US, particularly those purchasing high value items from internet retailers. Customer support technology such as ChatBadge help internet retailers and call centres increase online sales and improve customer loyalty”.

The survey used stats from a UK YouGov nationally-representative sample of 2000+ people and was commissioned by nGerera, a customer interaction management specialist.